Shipping Policy

Welcome to nycjewelryboutique.com. This Shipping Policy explains how we handle the shipment of your orders. Please read it carefully. By placing an order with us, you agree to the terms outlined below.

Order Processing

Once you place an order, we begin preparing it as quickly as possible. Each product page includes information about immediate availability and lead times. If an item is in stock, it will be prepared for shipment within a standard processing window. If an item needs to be produced specifically for you, it will ship as soon as it is ready within the lead time shown on the product page.

Please note that processing times are separate from shipping times. We will notify you once your order has been handed over to the carrier.

Shipping Destinations

NYC Jewelry ships to many locations across the United States and around the world. At this time, we do not limit shipping to any specific region, but some international destinations may have restrictions due to local laws or carrier limitations. If we are unable to ship to your location, we will notify you promptly.

Shipping Methods and Carriers

All domestic shipments are sent using a fully insured priority service. This service requires a signature upon delivery to ensure the security of your items. For international orders, we use reliable, fully insured shipping methods. The specific carrier may vary depending on your location and the value of your order.

Shipping Costs

Shipping costs are calculated based on the total weight of your order, the shipping destination, and the method selected. For orders within the United States and Canada, shipping is provided at no additional cost to you using the insured priority service mentioned above. For international orders, shipping charges will be displayed at checkout before you complete your purchase. Any customs duties, taxes, or brokerage fees imposed by the destination country are the responsibility of the customer.

Delivery Timeframes

Delivery times depend on your location and the shipping method selected. For domestic shipments, delivery is typically completed within a short number of business days after dispatch. International delivery times vary by destination and local customs processing. Please note that lead times shown on product pages refer to when an item will be ready to ship, not the total delivery time. We are not responsible for delays caused by customs, weather, or other events beyond our control.

Signature Requirement

Because all shipments are fully insured, a signature is required upon delivery. This protects both you and us against loss or theft. Please ensure that someone is available to sign for your package at the delivery address. If you are unable to be present, we recommend using a business address or arranging for an alternative recipient who can sign on your behalf. We cannot authorize carriers to leave insured packages without a signature.

International Shipping

We are proud to ship NYC Jewelry pieces to customers around the world. When you place an international order, you are responsible for ensuring that the products can be lawfully imported into your country. You are also responsible for any applicable customs duties, taxes, or fees. We are required by law to declare the full value of the shipment on customs forms. We cannot mark items as gifts or lower the declared value. Please check with your local customs office for information on potential charges before placing your order.

Order Tracking

Once your order has shipped, we will send you a confirmation that includes tracking information. You can use this information to monitor the progress of your shipment. Please allow up to 24 hours for tracking updates to appear after you receive the shipping confirmation.

Lost or Damaged Shipments

We take great care to package your jewelry securely. However, if your shipment arrives damaged or is lost in transit, please contact us immediately through our website. Because all shipments are fully insured, we will work with the carrier to resolve the issue. Please retain all original packaging and take clear photos of any damage for reference.

Incorrect Shipping Address

You are responsible for providing an accurate and complete shipping address at checkout. If an order is returned to us due to an incorrect address provided by you, we will contact you to arrange reshipment. Additional charges may apply for reshipping. We cannot be held responsible for delays or losses resulting from an incorrect address.

Order Changes and Cancellations

If you need to change your shipping address or cancel your order, please use the contact form on our website as soon as possible. Once an order has been processed for shipment, we may no longer be able to make changes.

Questions About Shipping

If you have any questions regarding our shipping policy or need special delivery coordination, please reach out to us through the contact form on our website. We are here to help.

— The team at nycjewelryboutique.com